FAQS

Frequently Asked Questions

Q.  Do you have in-house installers?
A.  No. We have found that contract installers, who themselves are licensed and bonded, offer a higher quality installation.

Q.  Do you give free estimates?
A. Yes. After you choose a product from our showroom you can schedule an appointment with our estimator.

Q.  Do you sell area rugs?
A.  No. We can help you determine the type of area rug best suited for your home.

Q.  Do you have any remnants available for sale?
A.  Yes. We regularly have a limited quantity of material remnants from our projects available at discounted prices. Please visit our showroom for availability and pricing.

Q.  Do you have samples that I can check out?
A.  Yes. To help you determine what type of flooring to buy, take a few samples home.  Seeing the color and texture of samples in your home in both daylight and artificial light will help you decide which one is the best choice.

Q.  Can you give me a ball park price for installation?
A.  No. After you choose your materials from our showroom we will set you up with one of our estimators for a quote. Installation price is based on type of material, conditions of existing floor and sub floor.

Q.  Can I install flooring over my old vinyl?
A.  It depends on the type of flooring you are installing, but generally, if you only have one layer of vinyl and it is in good condition you can install your new floor over your existing vinyl. If you have two layers of vinyl there are other options you should consider.Q.  Do you sell unfinished hardwood flooring?
A.  All of the hardwood flooring we show and install is pre-finished. Manufacturers of pre-finished wood floors developed sophisticated techniques for the application of durable, urethane based finishes at the factory. By purchasing pre-finished flooring you eliminate the mess and waiting time of sanding and refinishing. You can get back to your living space as soon as your flooring installation is completed with no lingering odors.Q.  How should I care for my new floor?
A.  You will be given specific care and maintenance instructions for your particular flooring purchase.

Q.  How long is your work guaranteed?
A.  Although labor is guaranteed for one year, we stand behind our work as long as you need us.  Once you are our customer, you are a customer for life.

Q. Do you take Credit Cards?
A.
Yes we do. We take Visa, Mastercard, Discover and American Express.

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Oregon Flooring